FAQs

If you require any additional information regarding our venue not found below, please do not hesitate to call our main office at (864) 757-3022 or (864) 296-6601 during our normal business hours or email us at info@trzmanagement.com.

Accessible Parking
Accessible Parking is located near the main entrance to the Amphitheatre. A pre-issued parking pass is not required as long as you have a state issued handicap license tag or an ADA hang tag placard visible to the police and parking attendants.

Accessible Seating
Accessible Seating is available at the top of the hill on a paved area with a railing as well as in the reserved seating pavilion area. An ADA restroom is also available near the main gate.

Animals
Animals are not allowed in the venue with the exception of service animals for guests with disabilities.

ATMs
ATMs are located just inside the gates at the top of the hill, near the ticket office.

Box Office
The Heritage Park Amphitheatre Box Office is open for ticket purchases on the day of a show only. It is located at the entrance to the amphitheatre at 861 SE Main Street in Simpsonville.

Cameras
Cameras without a detachable lens, digital and disposable cameras are permitted at the Amphitheatre unless otherwise noted for a specific event.

Canceled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately posted on our Facebook and Twitter pages. If an event is cancelled, refunds will be available at the original point of purchase only. Customers that purchased their tickets through AXS.com or over the phone should be refunded automatically within a week of canceling the event. Customers who purchased their tickets through the Box Office must return to the Box Office with their tickets and the original method of payment to receive a refund. If the event is rescheduled, tickets purchased for the original date will be honored on the new event date.

Children under 2
Children under 2 are allowed in with a paid adult ticket and can sit on a lap in the reserved seats or on the lawn. Everyone 2+ must have a ticket to enter the Amphitheatre. Check specific event pages and/or AXS.com for any noted changes to this policy.

Coolers & Picnic Baskets
Coolers & Picnic Baskets are not allowed inside the venue.

Credit Card Entry
Credit Card Entry (formerly known as paperless ticketing) is an alternative delivery method to Mail, UPS, Will Call or In-Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver’s license, state ID or passport). If you buy a ticket for someone else, you will need to be present at the gate to let them in with your credit card that you used to purchase the tickets.

Directions
For directions to the venue, please click here.

Drop-Off & Pick-Up Area
The Drop-Off & Pick-Up Area is located inside Heritage Park near the main entrance. A parking staff member will direct you.

Electronic Cigarettes
The use of electronic cigarettes is only permitted in designated smoking areas in each plaza and the back of the lawn on the gravel walkway. Using electronic cigarettes is not allowed in the seating areas or on the lawn.

Email
Be the first to know about all upcoming events and presales by becoming a member of The Heritage Park Amphitheatre email list.

Click here to signup

Heritage Park Amphitheatre is a member of the AXS.com ticketing network. Tickets for events at the Heritage Park Amphitheatre can be purchased at AXS.com.

Emergencies
The First Aid Station is located at the top of the hill. If you need immediate assistance, please notify an usher, security or employee to call Emergency Medical Services personnel.

Emergency Evacuation
Heritage Park Amphitheatre staff members are trained in emergency preparedness and evacuation procedures. In the event of an emergency, please follow the direction of Heritage Park Amphitheatre staff for your safety and the safety of others.

Employment
For information on employment, please click here.

Event Information
Event information varies per show. Please visit our events & tickets page, click on the event you are interested in and view information specific to your event, such as seating charts and door times.

Food & Beverages
Food & Beverages are available throughout the venue. Outside food is NOT allowed!

Gates
Gates generally open 60-90 minutes before events begin. Please check the event information page for your event specifics.

Guest Services
Representatives will be available at the Guest Services booths (located at top of the hill, near main entrance) and stationed throughout the venue if you need assistance or have concerns during your visit.

Hotels
Please visit our hotels page.

ID REQUIRED for all patrons who wish to purchase alcoholic beverages
This is a City of Simpsonville law.

Items PROHIBITED to be brought into the venue
• Aerosol cans
• Alcoholic beverages
• Cameras with removable lenses
• Coolers
• Picnic baskets
• Fireworks
• Illegal drugs
• Laser pens and pointers
• Noisemaking devices
• Outside food and beverage
• Video or recording devices
• Weapons
…and any other items deemed inappropriate or dangerous by the venue management.

Please check the website on the day of show for other restrictions.

Lawn Chairs & Blankets
*To be determined on a show by show basis*. Please check the event page one week prior to your event for the decision. If allowed for your event, lawn chairs and/or blankets are permitted for lawn ticket holders only. Chairs cannot be chaise-style but should be beach-style or standard folding chairs at no more than 9″ off the ground with no high backs.

Lawn Tickets
Lawn Tickets are general admission for the lawn area which is open air and not covered.

Lost and Found
All lost and found inquiries should be directed to Guest Services. After an event, guests may call (864) 296-6601 to inquire about lost items. After 30 days, all unclaimed lost and found items will be given to charity.

Lost Children
Please seek the assistance of venue personnel if your child is lost during an event. If you encounter a lost child, please take the child to Guest Services.

Lost Tickets
Heritage Park Amphitheatre is not responsible for lost or stolen tickets. Please contact the original point of purchase for details.

Media
Media access to the venue is accessible through the employee entrance. All media personnel should arrange ahead of time through our Marketing department for access and should have appropriate credentials. For more information, please email us.

Overnight Parking
Overnight Parking is not recommended. Vehicles parked overnight are left at owner’s risk and may be subject to towing.

Paperless Ticketing
Paperless Ticketing (now known as Credit Card Entry) is an alternative delivery method to Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government-issued ID (such as a driver’s license, state ID or passport). If you buy a ticket for someone else, you will need to be present at the gate to let them in with your credit card that you used to purchase the tickets.

Parking
Parking is available on-site and typically open 2 hours prior to events. Parking fees vary by event.

Pick Up & Drop Off Area
Pick Up & Drop Off Area is located at main entrance. Please follow the directions of the parking staff.

Public Transportation
Public Transportation does not service the venue.

Re-Entry Policy
For the safety of our patrons, there is a “No Re-entry Policy” during events. Guests who have a personal emergency and need to leave and re-enter, should contact a Guest Services representative for assistance.

Refunds/Exchanges
There are no refunds or exchanges for tickets purchased.

Resale/Scalping
An event ticket will not be recognized, honored, or received for admission if purchased from a source other than the Charter Spectrum Amphitheatre at Heritage Park Box Office, AXS.com, or its authorized outlets. There will be no refunds and no exchanges. Tickets obtained from sources other than any AXS.com outlet may be lost, stolen, or counterfeit tickets and in such cases will not be honored. To be safe please only order your tickets from the Heritage Park Amphitheatre Box Office or AXS.com. Re-selling of tickets by private parties is prohibited on the Amphitheatre property and is subject to confiscation and arrest.

Restaurants
For a list of restaurants near the amphitheatre, please click here.

Restrooms
Restrooms are located stage left as well as portable restrooms at the top of the lawn.

Searches
All persons entering the venue are subject to a search for the safety of all guests.

Seating (Accessible)
We are a handicap accessible venue. Accessible seating is available at the top of the hill on a paved area with a railing as well as in the reserved seating pavilion area. The handicap restroom is also available near the main gate.

Seating Capacity
The venue capacity is 14,000.

Seating Charts
Seating configurations vary with show. Please check the show event page for show specific set up.

Smoking
Smoking is only permitted in designated areas in each plaza and the back of the lawn on the gravel walkway. Smoking is not allowed in the seating areas or on the lawn. This includes the use of electronic cigarettes.

Strollers
Strollers may need to be checked and held at a Guest Services booth during an event unless they can be stored under a seat or in a location that does not block the aisles, stairs or other common areas.

Tailgating
Tailgating is generally permitted. However, open alcoholic beverages are not permitted in the parking lots. Due to risk of fire, open flame fires and charcoal grills are also prohibited. Small gas-controlled grills are allowed.

Taxi Service
Taxi Service pick up and drop off is available at the main entrance or you may visit Guest Services for assistance.

Ticketing
We encourage all guests to purchase tickets through AXS.com or directly from our venue to avoid problems with counterfeit, stolen, void or invalid tickets. The Heritage Park Amphitheatre Box Office is open on the day of a show only.

Umbrellas
Umbrellas are not allowed in the venue. You may bring a rain coat or poncho but umbrellas are not permitted.

Weather
All events are rain or shine. Check the website or social media on the day of the event for severe weather conditions that may change show time. In the event of severe weather conditions (thunder, lightning, etc.) before gates open, fans should follow direction from the event staff. If you are instructed to go to your vehicles, please go there and remain until the storm passes and event staff gives the all clear to come back to the gates. If severe weather occurs after a show has started, announcements will be made from the stage concerning the status of the event. Again, please follow the direction of all event staff.

Will Call
AXS.com Will Call tickets will be available 2 hours prior to show time on event days, generally at the Main Box Office. Please bring a picture ID, the actual credit card used to order the tickets and your order number.

63 thoughts on “FAQs

  1. I am not familiar with your seating, for the Paul Simon concert will there be covered seating? In case of rain does the “show go on”?

    1. The Paul Simon seating chart is now on our Seating Chart page. There is no covered seating. The concert is rain or shine, ponchos are allowed (no umbrellas). Thanks! :)

    1. Gates open at 7:00pm. Lawn chairs are not permitted for this show but reserved seating is available. Thanks!

  2. Supposed to be thunderstorms all night of Paul Simon, any chance you can move the show to Bon Secour Wellness Arena. And, if they cancel the show, do I get a refund from StubHub if that’s where I bought the tickets from?

    1. No, we are not affiliated with them. You will have to handle that with StubHub as they are a re-seller. Our official ticket provider is axs.com. Also, All events are rain or shine. In the event of severe weather conditions (thunder, lightning, etc.) before gates open, fans should follow direction from the event staff. If you are instructed to go to your vehicles, please go there and remain until the storm passes and event staff gives the all clear to come back to the gates. If severe weather occurs after a show has started, announcements will be made from the stage concerning the status of the event. Again, please follow the direction of all event staff. Ponchos and rain coats are permitted (umbrellas are not allowed).

    1. All events are rain or shine. In the event of severe weather conditions (thunder, lightning, etc.) before gates open, fans should follow direction from the event staff. If you are instructed to go to your vehicles, please go there and remain until the storm passes and event staff gives the all clear to come back to the gates. If severe weather occurs after a show has started, announcements will be made from the stage concerning the status of the event. Again, please follow the direction of all event staff. Ponchos and rain coats are permitted (umbrellas are not allowed).

  3. For the Lynyrd Skynyrd concert: Is it blankets only? When will parking open? When will the amphitheatre gates open?

  4. I paid for parking when I bought my tickets at AXS , but AXS did not send me a parking ticket , how will you know I have paid ?
    Do I need to show the receipt ?

  5. Are the seats permanent, and if a show is GA, then are all the seats available on a first come, first serve basis? Never been here before but coming to Third Eye Blind on Sunday! I can’t stand for long periods and I’m very happy to see that there may be seats available.

    1. Yes, there are some seats up front but they are first come, first serve. Otherwise, you can bring a lawn chair (or blanket) for the lawn area.

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